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    Frequently Asked Questions

    Frequently Asked Questions

    To view our service prices, click the button below. Our VIP Membership is $39/month for the first pet and only $29/month for additional pets seen during the same visit.

    Get Pricing

    We provide care for all dogs and cats without exception to any breeds. We do NOT treat feral cats that cannot be touched, aggressive dogs who cannot be muzzled by their owner, or any animal besides dogs or cats including but not limited to birds, reptiles, farm animals or any other exotic species. 

    Our mobile vet services currently extend throughout the southwest suburbs of Chicago, including:

    Alsip • Bedford Park • Bolingbrook • Bridgeview • Burbank • Burr Ridge • Chicago Ridge • Crestwood • Darien • Downers Grove • Frankfort • Hickory Hills • Hinsdale • Homer Glen • Homewood • Lemont • Lockport • Midlothian • Mokena • New Lenox • Oak Brook • Oak Forest • Orland Hills • Oak Lawn • Orland Park • Palos Hills • Palos Park • Romeoville • Tinley Park • Westmont • Willowbrook • Woodridge

    Check to see if we service your zip code here. **Due to the overwhelming demand for our services, we are unable to travel outside of our service area without exception.**

    We offer a wide range of in-home veterinary services for almost every need (examinations, fecal/heartworm tests, vaccinations, blood panels, urinalysis, ultrasounds, laser therapy, nail trims, prescription medications, behavior consultations, nutritional planning, pain management, quality of life consultations, euthanasia, cremation) among others. See a detailed breakdown of all the services we offer. 

    We do NOT provide emergency care, services requiring anesthesia (surgery, dental work, etc.), radiographs, teeth brushing, grooming, ProHeart injections, intra-abdominal biopsies, or labor/delivery. We also do NOT treat feral cats that cannot be touched, aggressive dogs who cannot be muzzled by their owner, or any animal besides dogs or cats including but not limited to birds, reptiles, farm animals or any other exotic species. 

    No, if your pet is experiencing a medical emergency, go immediately to a 24 hour emergency clinic near you. Local options might include:

    • Animal Emergency of Mokena (708-326-4800)

    • Premier Veterinary Group – Orland Park (708-388-3771)

    • VCA Arboretum View Animal Hospital in Downers Grove (630-963-0424)

    Cancellations without 24 hours of notice prior to the beginning of a 2-hour time slot will incur an automatic cancellation fee of $49 without exception. Since we reserve 2 hours for the time and travel for each appointment, there is a significant portion of our working hours that we can no longer offer to other clients. We appreciate your understanding of our scheduling process and thank you for respecting our commitment to the clients we serve. If we travel to your house and you are not home or your pet is not available (cat will not come out from hiding or aggressive dog cannot be muzzled), the $99 house call exam fee will be automatically processed without exception.

    Yes, Dr. Karie will be your veterinarian for every appointment to ensure continuous support and personalized care. We think it is important to establish a relationship with our patients, so we get to know them, their medical history and their overall treatment plan.

    Absolutely! You can schedule up to 6 pets for an appointment. When you book online, you can simply adjust the number of pets you would like examined during your appointment.  Schedule Now

    VIP Membership: Additional pets are only $29/month on our VIP Membership – saving you $10 each month for every additional pet! All pets must be seen together during one appointment. If any additional pet requires a separate visit, the monthly discount would not apply for that pet.

    A La Carte: Additional pet exams during the same appointment are only $49/pet.

    Nope! You can book an appointment for any individual service we offer. The VIP membership is an option for pet parents who are looking to save money on their annual pet care costs and enhance the long term care their pet receives.

    Our service pricing is comparable to traditional veterinary clinics. Additionally, our VIP membership makes budgeting for your pet’s annual health care costs easier with a monthly payment option! Say goodbye to hefty Vet bills you have to pay all at once.

    With less overhead than brick-and-mortar clinics, we are able to pass off additional savings to our VIP members.

    Yes! Our VIP membership can help save you money in the long run, because it includes many advanced diagnostic tests that help diagnose issues early to avoid more costly problems in the future. These tests normally cost hundreds of dollars at a conventional clinic and can quickly add up to thousands in expenses throughout the years, but our membership option includes all of these services.

    Additionally, we provide access for you to communicate directly with your vet, Dr. Karie. You’ll receive the proper guidance needed to mitigate serious issues and avoid extra expenses caused from not acting in a timely manner, while you’ll also save hundreds in unnecessary trips to the Vet for non-critical issues.

    By reducing travel anxiety, your pet will remain calm and decrease their chance of getting sick from stress. Your pet will avoid all contact with other sick animals, helping to eliminate exposure to any viruses. Your Veterinarian, Dr. Karie, will also be able to observe their normal behavior, which greatly helps with understanding any behavioral issues and providing recommendations.

    Additionally, Dr. Karie can also evaluate their actual environment, helping to assess their daily life and provide a personalized treatment care plan. And of course, you won’t have to deal with any traffic or long waits 😉

    VIP Vet Visit offers pet parents a full range of in-home services that provides more convenience, less stress, and better care, along with a membership option that will save you money on your annual pet care costs. Dr. Karie will be your personal vet for every appointment, providing you and your pet(s) with a continuous relationship. You can also talk directly to her at any time during normal business hours by phone, text or email. 

    With our VIP standard of care, we help you strengthen your human-animal bond and extend your pet’s longevity. Once you experience the VIP standard of care, you’ll never want anything less!

    Don’t take our word for it – read our reviews online from hundreds of satisfied clients. We have over 100 5-star reviews in the past 12 months! You can read our Google reviews here or our Facebook reviews here

    You can look at all of our current appointment times on our online scheduling calendar.

    Yes, we work with all major pet insurance providers (Trupanion, PetPlan, HealthyPaws, Embrace, etc). We provide you with any necessary records and assist you with submitting your claim. 

    We accept all major credit cards, debit cards and cash. We do NOT accept checks, CareCredit or Scratchpay. Payment is due at the time services are provided. 

    In order to schedule an appointment, a credit/debit card is required to be on file, which is securely processed through the Stripe payment gateway when you book online. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. All card numbers are encrypted at rest with AES-256.

    We carry many medications, preventatives and supplements with us, which we can provide to you during your appointment. If we do not have something with us that you need, we can ship items from our local office right to your door! 

    We have partnerships with local veterinarians specializing in all areas (orthopedics, cardiology, dermatology, ophthalmology, behavior, dentistry, etc.). We will provide you with a referral, submit your pet’s medical records to the specialist, and work closely with them to facilitate any long term treatment plans.

    To view our service prices, click the button below. Our VIP Membership is $39/month for the first pet and only $29/month for additional pets seen during the same visit.

    Get Pricing

    We provide care for all dogs and cats without exception to any breeds. We do NOT treat feral cats that cannot be touched, aggressive dogs who cannot be muzzled by their owner, or any animal besides dogs or cats including but not limited to birds, reptiles, farm animals or any other exotic species. 

    Our mobile vet services currently extend throughout the southwest suburbs of Chicago, including:

    Alsip • Bedford Park • Bolingbrook • Bridgeview • Burbank • Burr Ridge • Chicago Ridge • Crestwood • Darien • Downers Grove • Frankfort • Hickory Hills • Hinsdale • Homer Glen • Homewood • Lemont • Lockport • Midlothian • Mokena • New Lenox • Oak Brook • Oak Forest • Orland Hills • Oak Lawn • Orland Park • Palos Hills • Palos Park • Romeoville • Tinley Park • Westmont • Willowbrook • Woodridge

    Check to see if we service your zip code here. **Due to the overwhelming demand for our services, we are unable to travel outside of our service area without exception.**

    We offer a wide range of in-home veterinary services for almost every need (examinations, fecal/heartworm tests, vaccinations, blood panels, urinalysis, ultrasounds, laser therapy, nail trims, prescription medications, behavior consultations, nutritional planning, pain management, quality of life consultations, euthanasia, cremation) among others. See a detailed breakdown of all the services we offer. 

    We do NOT provide emergency care, services requiring anesthesia (surgery, dental work, etc.), radiographs, teeth brushing, grooming, ProHeart injections, intra-abdominal biopsies, or labor/delivery. We also do NOT treat feral cats that cannot be touched, aggressive dogs who cannot be muzzled by their owner, or any animal besides dogs or cats including but not limited to birds, reptiles, farm animals or any other exotic species. 

    No, if your pet is experiencing a medical emergency, go immediately to a 24 hour emergency clinic near you. Local options might include:

    • Animal Emergency of Mokena (708-326-4800)

    • Premier Veterinary Group – Orland Park (708-388-3771)

    • VCA Arboretum View Animal Hospital in Downers Grove (630-963-0424)

    Cancellations without 24 hours of notice prior to the beginning of a 2-hour time slot will incur an automatic cancellation fee of $49 without exception. Since we reserve 2 hours for the time and travel for each appointment, there is a significant portion of our working hours that we can no longer offer to other clients. We appreciate your understanding of our scheduling process and thank you for respecting our commitment to the clients we serve. If we travel to your house and you are not home or your pet is not available (cat will not come out from hiding or aggressive dog cannot be muzzled), the $99 house call exam fee will be automatically processed without exception.

    Yes, Dr. Karie will be your veterinarian for every appointment to ensure continuous support and personalized care. We think it is important to establish a relationship with our patients, so we get to know them, their medical history and their overall treatment plan.

    Absolutely! You can schedule up to 6 pets for an appointment. When you book online, you can simply adjust the number of pets you would like examined during your appointment.  Schedule Now

    VIP Membership: Additional pets are only $29/month on our VIP Membership – saving you $10 each month for every additional pet! All pets must be seen together during one appointment. If any additional pet requires a separate visit, the monthly discount would not apply for that pet.

    A La Carte: Additional pet exams during the same appointment are only $49/pet.

    Nope! You can book an appointment for any individual service we offer. The VIP membership is an option for pet parents who are looking to save money on their annual pet care costs and enhance the long term care their pet receives.

    Our service pricing is comparable to traditional veterinary clinics. Additionally, our VIP membership makes budgeting for your pet’s annual health care costs easier with a monthly payment option! Say goodbye to hefty Vet bills you have to pay all at once.

    With less overhead than brick-and-mortar clinics, we are able to pass off additional savings to our VIP members.

    Yes! Our VIP membership can help save you money in the long run, because it includes many advanced diagnostic tests that help diagnose issues early to avoid more costly problems in the future. These tests normally cost hundreds of dollars at a conventional clinic and can quickly add up to thousands in expenses throughout the years, but our membership option includes all of these services.

    Additionally, we provide access for you to communicate directly with your vet, Dr. Karie. You’ll receive the proper guidance needed to mitigate serious issues and avoid extra expenses caused from not acting in a timely manner, while you’ll also save hundreds in unnecessary trips to the Vet for non-critical issues.

    By reducing travel anxiety, your pet will remain calm and decrease their chance of getting sick from stress. Your pet will avoid all contact with other sick animals, helping to eliminate exposure to any viruses. Your Veterinarian, Dr. Karie, will also be able to observe their normal behavior, which greatly helps with understanding any behavioral issues and providing recommendations.

    Additionally, Dr. Karie can also evaluate their actual environment, helping to assess their daily life and provide a personalized treatment care plan. And of course, you won’t have to deal with any traffic or long waits 😉

    VIP Vet Visit offers pet parents a full range of in-home services that provides more convenience, less stress, and better care, along with a membership option that will save you money on your annual pet care costs. Dr. Karie will be your personal vet for every appointment, providing you and your pet(s) with a continuous relationship. You can also talk directly to her at any time during normal business hours by phone, text or email. 

    With our VIP standard of care, we help you strengthen your human-animal bond and extend your pet’s longevity. Once you experience the VIP standard of care, you’ll never want anything less!

    Don’t take our word for it – read our reviews online from hundreds of satisfied clients. We have over 100 5-star reviews in the past 12 months! You can read our Google reviews here or our Facebook reviews here

    You can look at all of our current appointment times on our online scheduling calendar.

    Yes, we work with all major pet insurance providers (Trupanion, PetPlan, HealthyPaws, Embrace, etc). We provide you with any necessary records and assist you with submitting your claim. 

    We accept all major credit cards, debit cards and cash. We do NOT accept checks, CareCredit or Scratchpay. Payment is due at the time services are provided. 

    In order to schedule an appointment, a credit/debit card is required to be on file, which is securely processed through the Stripe payment gateway when you book online. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. All card numbers are encrypted at rest with AES-256.

    We carry many medications, preventatives and supplements with us, which we can provide to you during your appointment. If we do not have something with us that you need, we can ship items from our local office right to your door! 

    We have partnerships with local veterinarians specializing in all areas (orthopedics, cardiology, dermatology, ophthalmology, behavior, dentistry, etc.). We will provide you with a referral, submit your pet’s medical records to the specialist, and work closely with them to facilitate any long term treatment plans.

    Policies & Reminders

    Policies & Reminders

    • All of our appointments are scheduled with a 2-hour arrival time window, which allows us to account for varying appointment durations, traffic delays and travel time in between appointments (some appointments are 45-60 minutes apart while others are only 5 minutes away). Please make sure you are available during the FULL 2-hour window, as we are NOT able to accommodate any specific time requests for the reasons listed above.

    • Our schedule for the day is always pre-planned and we work within strict timelines, so we cannot delay our services after we arrive to wait for other family members. Please make sure everyone who wants to be at the appointment is present and available during your FULL 2-hour arrival time window.

    • Cancellations without 24 hours of notice before the beginning of your arrival time window will incur an automatic cancellation fee of $50 without exception. Since we reserve 2 hours for the time and travel for each appointment, there is a significant portion of our working hours that we can no longer offer to other clients. We appreciate your understanding of our scheduling process and thank you for respecting our commitment to the clients we serve. If we travel to your house and you are not home or your pet is not available (cat will not come out from hiding or aggressive dog cannot be muzzled), the $99 house call fee will be automatically processed without exception. As a courtesy, we will wait a MAXIMUM of 5 minutes before departing.

    • If we are examining a cat during your appointment, please make sure they are accessible when we arrive. If your cat is nervous or skittish, they should be kept in an enclosed room with the least amount of hiding spots, such as a bathroom, office or bedroom. This will ensure they remain as comfortable as possible during the appointment without getting nervous or stressed from being chased around the house.

    • We proudly work with cats and dogs of all breeds, sizes and temperaments. However if your pet shows any signs of aggression (showing their teeth, growling, snapping, etc.), you will need to place one of our muzzles on them for everyone’s safety. Our muzzles do not hurt or cause any discomfort. If you are not able to muzzle your pet (if they have shown signs of aggression), we will not be able to provide any services and you will still be charged the $99 house call exam fee for our time and travel.

    • If you need any non-urgent medications or preventatives after an appointment, we can ship them directly to your door via the United States Postal Service (USPS). We process requests within 1 business day, but delivery timelines can vary based on your local postal service. We always recommend reaching out at least 7 days before you need to receive a new medication or refill a current prescription. This provides a cushion for any unexpected delays with your postal carrier.

    • If you have an urgent prescription need for a sick pet, we can ship medications to you via UPS Ground, which can typically arrive to your door within 1 business day. You are NOT able to pick up medications directly from us, since we do not have a public office or physical clinic. We are also NOT able to meet you somewhere at a specific time for numerous reasons (our appointment durations can vary, our driving routes can change based on traffic, we might have unanticipated schedule changes, we do not carry all medications with us at all times, etc).

    • All of our appointments are prescheduled with an average lead time of 2-5 days. We do not provide emergency services, so if your pet is experiencing a medical emergency, you will need to take them to an emergency animal hospital. As a house call veterinary practice with only 1 veterinarian, we can only be in one place at one time. Since our schedule is fully booked every day, we are not able to “squeeze-in” any additional appointments even if your pet is sick or in need of urgent medical care. You can view our current availability at anytime by scheduling an appointment online at: vipvetvisit.com/schedule.

    • Due to the demand for our services and the tight timeline necessary to stay on schedule each day, we are only able to help clients within our service area. We unfortunately cannot make exceptions to this even if the location is right next to an area we service. You can check to see if we service your location by entering your zip code here: vipvetvisit.com/schedule.